RETURN & REFUND
POLICY
If you are not satisfied with your purchase of a product, please call 08450 563372 for a Return Material Authorization request within 14 calendar days of
the receipt of the product. If the item is returned unopened in the original
packaging, we will endevour to exchange it or offer you a refund based on your
original method of payment. The product must be returned to PVC Banners Direct Ltd within 14 calendar days of the issuance of the Return Material
Authorization.
All products must be packed in the original, unmarked packaging including any
accessories, manuals, documentation and registration that shipped with the
product. A 25% open box restocking fee will be assessed on any opened hardware
or accessory.
Items that have been used are not eligible for return. Our return policy does
not apply to banner printing services or items that are custom built. Shipping
costs are not refundable. The return must be shipped back to us at your cost,
PVC Banners Direct Ltd cannot pay for return shipments.
If an item is found to be defective or is not as described please call 0844
800 8947 within 48 hours of the receipt of the product. PVC Banners Direct Ltd will ship out a replacement product or make arrangements at our
discretion.
Cancellations will be refunded within 14 days of a cancellation being received, cancellations must be sent in writing to the company registered office, suite 336, 30 the downs, Altrincham, Cheshire WA14 1PX
Complaints will be refunded within 14
days of a well founded complaint being received, comlaints must be sent in
writing to the company registered office, suite 336, 30 the downs, Altrincham,
Cheshire WA14 1PX
Any refunds given, will be made within 14 days of authorization.
Please contact us if you have further questions about our return or replacement
policy.